The quality analyst must be a highly skilled medical language specialist with proven skills in all work types, specialties, accents, and dialects. The analyst will also assist in the day to day operations of the Centralized Transcription Department including managing of the transcription system along with prioritization of the workflow. The analyst must also be proficient in referencing and researching, along with excellent communication skills to give consistent constructive feedback.
Provide timely and consistent quality feedback to inform and update the Director regarding quality issues and areas of concern to help eliminate repetition of errors.
Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dictation and appropriately clarify and flag or report them, as needed.
Identify potential risk management situations.
Serve as an internal consultant on transcription issues.
Serve as system “Super-User” and act as a resource to all users. This includes training/retraining as needed.
In conjunction with the Director, monitor turnaround times and make appropriate suggestions to the operation to ensure standards are consistently and
Monitor dictation system.
In conjunction with the Director, maintain ongoing random quality audits on the vendor.
Transcribe reports as needed.
Perform other duties as required.
Education: 2 years of college
Experience: Minimum of 3 years experience in a Transcription Department or a Medical Records Department.
Required Skills, Knowledge, and Abilities:
Demonstrate ability to work in all work types and specialties.
Advanced knowledge of medical terminology, anatomy, physiology, disease processes, signs and symptoms, medications, and laboratory values.
In-depth knowledge of medical transcription guidelines (The AHDI Book of Style for Medical Transcription) and practices.
Excellent written and oral communication skills, including grammar, punctuation, and style, in order to provide quality feedback to the transcriptionist.
Excellent acoustical skills.
Maintains the ability to be flexible, and prioritizes daily responsibilities. Ability to multi-task and work under pressure with time constraints.
Ability to operate computer, multiple software applications, transcription equipment, and other office equipment necessary, including the ability to accept voice/text files in multiple formats and word processing software.
Organizational skills for file management.