To guide the patient through the orthopedic services process.

• This position requires the ability to disseminate information
• To follow through and carry out plans of action
• Good verbal skills
• Outstanding Customer Service to patients, families, community, and physicians
• Knowledge of hospital/clinic/imaging procedures
• Have some basic computer knowledge and/or experience such as email, entering information into a data base would be a plus
• Provide education, support, and coordination to assist patients in securing appointments.
• Provide educational resources on orhtopedic services
• Connect patients and families to resources and support services.
• Promote communication between the patient and health care providers.
• Coordinate services throughout the continuum of orthopedic care.
• Enhance the patient’s quality of life, sense of autonomy, and self-determination for managing his/her own health.
• Reinforce physician-patient relationship.
• Maintain records for reporting purposes in accordance with the ARH Quality policy and procedure guides.
• Work with multi-disciplinary teams to establish action plans for patients; assure action plans are carried out.
• Any other duties as assigned.

Education: 

• A candidate who is trained to provide individualized assistance to orthopedic patients.
• Documentation of a requisite knowledge and skill from previous education and experience to provide patient navigation.

Minimum Work Experience:At least 3 years in Healthcare field