The Command Center Support Coordinator is responsible for providing support for the critical functional needs of the ARH Command Center.

The Command Center Support Coordinator duties include, but are not limited to, the following:

• Complete supply orders for the center
• Administer or assist in administering the payroll function for employees
• Assist with requesting jobs through position requisition software
• Data entry on reports & miscellaneous projects as needed
• Operate printer/scanner/photo copier/fax machine to meet transfer center needs
• Review transfer logs and calls within transfer center software to correct missing information for a complete log
• Pre-register transfer patients in electronic medical record system as needed
• Serve as backup for answering Command Center calls when volumes are high
• Process overflow transfer center calls by creating an accurate, initial record, in the transfer center software including input of demographics, caller needs, and handing off to patient transfer coordinator/clinical nurse manager
• Arrange transport for transfers or discharged patients when needed
• Follow up on arranged transports, bed placements, and other follow up needs to close the loop and communicate with sending and accepting locations as well as transport vendors, nursing, doctors, etc.. and document such communication in the transfer center software as necessary
• Participate in training programs and ongoing education as required
• Perform other related job duties as assigned

Education

High School Diploma or Equivalent
Medical Terminology Course – Desirable

Minimum Work Experience

A minimum of 1 year of health care related experience in an acute care hospital setting/patient care setting

Performance Expectations

The performance expectations for fulfilling the responsibilities will include the following:

·         Conduct oneself in a manner that consistently models the ARH mission, vision and values

ARH Mission
To improve health and promote well-being of all people in Central Appalachia in partnership with our communities.

ARH Vision
To provide an unparalleled experience as the most trusted home for healthcare.

ARH Values
Patient and family experience is our number one priority.

·         Demonstrate teamwork, written and verbal communication and analytical skills

Basic computer literacy/data entry, typing, and technology skills
Exemplary interpersonal communication and telephone skills
Must be capable of performing work in a multitasking, fast paced environment and retain detailed information
Ability to adjust in a fast paced environment while maintaining a positive and calm attitude in all contacts
Critical thinking and problem solving skills
Ability to work independently and as a team member

·         Strong attention to detail

·         Knowledge of medical terminology preferred

·         Ability to demonstrate accountability for own actions, openness to change and a learning attitude

·         Ability to take initiative and be a self starter

·         Ability to change and adapt to and respond quickly to changing priorities

·         Ability to adapt to high volume and high stress area