The COO, in dyad partnership with the hospital’s CNO, is responsible and accountable for the safe and effective day-to-day operation of the appointed hospital. The COO will have direct responsibility for directing many of the hospital’s individual departments and functions. The COO is responsible and accountable for directing all appointed responsibilities along each domain of the “Triple Aim” (patient safety and quality, service, and financial performance):
• Developing, nurturing and improving a safe and cost-effective clinical culture that produce predictable patient outcomes;
• Developing, nurturing and improving a service culture that supports and engages employees, medical staff, patients and the community; and
• Developing, nurturing and improving a cost-effective operating culture that achieves established objectives.
At all times, the COO will conduct her/himself in accordance with ARH’s behavioral standards and will execute her/his duties in accordance with established laws, rules, regulations and standards of all applicable governmental, regulatory and accrediting bodies, and with the policies and procedures of the appointed hospital, region, and system.
Beyond those above, the primary duties of the COO are generally described below. These essential functions are not intended to be, and should not be considered to be, a comprehensive list of duties or expectations.
All policies, procedures, practices, and standards referenced above and elsewhere in this document are subject to, and likely will, change from time to time. Adherence to any changes to them will continue to be the responsibility and accountability of the COO.
Likewise, any and all responsibilities, duties and reporting relationships referenced above and elsewhere in this document may change from time to time. Any such change will be subject to the responsibilities, accountabilities and other provisions of this position description.
Required Skills, Knowledge, and Abilities
• Ability to inspire and lead others, the humility to listen to and follow others, and the knowledge and discipline to know when to do which;
• Ability to adapt to and manage change in a timely and effective way;
• Ability to manage and mitigate conflict, including situations where COO is a party to said conflict;
• Courage to challenge established norms (policies, procedures, practices, directives, etc.) in an appropriate and impactful way;
• Humility to accept and embrace regional- or system-level strategies and endeavors which may from time to time be uncomfortable;
• Courage to ask for resources or help when necessary to accomplish established objectives or other expectations;
• Ability to think strategically to find novel solutions to complex problems;
• Energy, focus and aptitude necessary to effectively fulfil the duties of the role;
• Ability to surround a problem with the right people to affect a timely and effective solution;
• Ability to manage difficulty and crisis in a measured and effective manner, relying on data and counsel where able; and
• Possess an action-oriented disposition, relying on data and counsel where possible.
• COO will be a graduate of an accredited college or university with a master’s degree in Hospital Administration, Business Administration, or other relevant field of study.
• Minimum of three (3) to five (5) years’ experience in senior-level roles within a healthcare facility.