The Desktop/Support Analyst will provide technical/analytical expertise for project coordination and network related problem resolution, for assisting users in assessing computing needs, and installing, configuring, and maintaining the desktop user environment while maintaining positive relationships through the system.
Provide microcomputer/network expertise to users of ARH Information Systems.
Assist manager of department in preparing work plans/recommendations and assist with project tasks.
Troubleshoot hardware and software throughout the system.
Perform desktop/hardware installation, maintenance, and inventory control.
Perform printer, fax, and other desktop peripheral installations.
Provide Tier 2 desktop support.
Assess users needs for hardware and software as requested.
Develop and maintain user documentation when required.
Maintain up-to-date knowledge in the field so they can recommend new services, products and equipment. Continue professional development by attending education programs designed for specialty areas.
Analyze the feasibility of purchasing/developing microcomputer based applications (non-clinical/non-financial) to meet specific needs. This may include the evaluation of software products.
Must be available to travel as requested.
Perform other duties as requested.
Associate Degree in Computer Science or related field with minimum of three (3) years related experience or
Minimum of five (5) years related experience.
Demonstrated Network experience and knowledge of basic functional desktop applications such as wordprocessing, spreadsheet, graphics, and desktop publishing software required.
Must possess ability to handle multiple projects involving stressful situations, be flexible and a team player as well as possessing excellent interpersonal and organizational skills in a very fast-paced environment.
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