Reporting to the Director of Central Staffing Operations, the Central Staffing Coordinator will ensure efficient and
effective deployment of staffing resources to patient care units throughout the ARH organization. Requires and
utilizes an in-depth knowledge of unit, departmental, and organizational policies to guide appropriate placement
of resources. Collaborates with nursing and unit-based leadership as resources are moved fluidly throughout the
organizations. This position also provides support to leadership/operations with tasks including but not limited to
staff scheduling, assisting with New Employee Orientation/onboarding, running and maintaining reports,
monitoring payroll, etc. To best support nursing leadership/operations, this position may have regular access to
confidential information as it relates to employee attendance, department budgets, and/or employer to employee
relationships.

Proactively schedules and reassigns staff to ensure the most qualified, cost-efficient staff are matched to the
current needs, using the knowledge of hospital, nursing, and Central Staffing Office policies and procedures.

Communicates regularly with unit-based leadership and staffing colleagues in all hospitals to discuss resources
needed, opportunities for colleague reassignment, and admission capacity.

Communicates directly with patient care colleagues through a variety of methods for the purpose of increasing
the colleagues’ availability and flexibility to meet the needs of the patient care units. Books available colleagues
to open shifts.

Enters accurate scheduling, attendance, and timekeeping information into appropriate scheduling software
packages. Runs a variety of reports from different programs to provide an accurate picture of where current
resources are assigned.

Assists in orientation and training of new Central Staffing Coordinators. Recommends appropriate changes in
staffing policies as needed to promote efficient and effective assignment of resources.

Reports any identified or unresolved problems to appropriate Central Staffing Office leadership for additional
follow-up.

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner.

Helps identify problems, offer solutions, and participate in their resolution.

Maintains the confidentiality of information acquired pertaining to patient, physicians, associates, and visitors to
ARH. Discusses patient and hospital information only among appropriate personnel in appropriately private
places.

Behaves in accordance with the Mission, Vision and Values of ARH.

Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety
and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Works collaboratively with department Clinical Nurse Managers/leaders to arrange orientation of staff, including
setting up orientation schedules.

Provides exceptional customer service, showing respect in every interaction and building trust; demonstrates
adherence to the ARH Culture Statement.

Enters, monitors, and reports departmental data and information as needed or requested.

Takes personal accountability for completing assigned tasks and seeks new opportunities to provide high-quality
work/service.

Acts as a resource, responds to questions, and provides support to department staff as it relates to payroll, time
off, policies, procedures, education, and scheduling.

Works as a team player in a diverse workforce and looks for ways to improve interactions with all co-workers,
contributing to a welcoming and helpful environment.

Identifies, documents, and provides feedback to management on issues that are observed as having an impact
on operations and employees.

• Performs other duties as assigned
• Complies with all policies and standards

Education (experience can be substituted for education)

High School Diploma Required
Associate's Degree in Business Administration, Healthcare or related field. Preferred

Work Experience (education can be substituted for experience)

1-3 years •One (1) year of experience in an administrative support role or customer service-related field Required
1-3 years •Three (3) years of experience in an administrative support role. Preferred

Knowledge, Skills and Abilities

Excellent verbal and written communication skills
Above average computer skills. Experience with word processing, database, and spreadsheet software programs
Must independently recognize and evaluate situations for the level of urgency
Experience in providing a high level of customer service
Strong emotional intelligence and empathy
Must be detail oriented and accurate
Ability to multi-task and prioritize tasks
Displays an aptitude and willingness to learn new responsibilities
Flexible and innovative
Dependable and reliable in achieving goals