The House Nurse Coordinator (HNC) role is a Registered Nurse, who under the direction of the Community Chief Nursing Officer, represents and serves as a liaison between the administrative team and employees, physicians, patients, families, and customers. To provide general supervision in the hospital and to facilitate communication among employees, patients, families, physicians and administration. Additional key functions include but are not limited to: support and intervene as needed to solve patient care concerns and employee concerns; serve as the bed placement coordinator for patient placement when needed, assist department leaders to adjust daily staffing to census and coordinate ongoing continuity of care in those departments in the absence of the direct supervisor. Knowledge of sound nursing practice, overall hospital administration, emergency management, crisis intervention, conflict resolution, negotiation, and delegation are essential to effective performance.

• Promote the mission, vision, values and the culture of ARH
• Demonstrates a commitment to patient, visitor and staff by: -complying with all applicable safety regulations; -learning the impact of medical errors and methodology that will lead to reduction of errors; -reporting actual and potential errors, as well as hazardous conditions; -identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and -participating in safety education programs and root cause analyses as required.
• Increase leader visibility through frequent and active rounding on all Nursing units to optimize patient care, enhance patient safety, as well as empower, support and develop all staff.
• Collaborate with physicians, inpatient staff, and admissions staff on medical necessity issues and determination of appropriate level of care and bed placement, when needed.
• Demonstrate behavior in which actively promotes a harmonious working relationship in the nursing units and other hospital departments.
• Demonstrates positive customer service skills
• Demonstrate ability to actively and expeditiously problem solve
• Participate in nursing and management staff committee work. Attend management meetings on a regular basis. Participates in the nursing leadership team.
• Maintain a high quality of patient care by establishing and maintaining contemporary industry best practices.
• Enforce policies, procedures and processes for nursing units and assist in revising when appropriate.
• As directed, may assist in quality improvement projects that may include PDSA processes, auditing and data collection.
• Demonstrates behavior that shows understanding of the organization of the hospital and patient care services.
• Utilize an effective method for disseminating general information, written policies and procedures to those under his/her supervision.
• Analyze and evaluate nursing care provided to the units under his/her supervision and make recommendations for improvement.
• Support and participate in staff development programs.
• Obtain medications from the Pharmacy in the absence of the Pharmacist and be responsible for implementing appropriate pharmacy procedure.
• Assist in medication dispensing cabinet discrepancies to resolution.
• Responds to and coordinates medical codes/rapid responses, fire, safety and disaster situations.
• Assist in the evaluation of resources needed for patient safety and behavioral health safety observations – may include data collection and submissions of data to centralized staffing office for remote sitter needs.
• Follow all general and departmental safety, security, and health procedures and policies. Utilize all safe work practices recommended for department.
• Ensure that employees practice safety in all departments within the hospital.
• Orient new employees to hazardous materials, safety and proper use of equipment, when needed.
• May be required to perform bedside clinical care and/or assume a patient assignment during staffing challenges or during a period of unstable staffing during a particular shift.

• Associate's Degree Nursing  Required
• Bachelor's Degree in Nursing Preferred
• 1-3 years Minimum of two (2) years acute care nursing experience Required
• 4-6 years Five (5+) or more years of acute care nursing experience Preferred
• 1-3 years One (1) year of supervisory experience Preferred
• Knowledge of policies, procedures and practices of the state, hospital and Department of Nursing that are relevant to the operations of the hospital and clinics preferred.
• Knowledge of staffing models.
• Knowledge of decision-making process and sound management practices.
• Strong communication and negotiation skills that are conceptual as well as practical.
• Demonstrated interpersonal skills necessary to interact with all levels of hospital personnel and external parties.
• Must be comfortable with an interdisciplinary culture of collaboration - strong and confident sense of personal accountability.
• Ability to provide constructive feedback and resolve conflicts.
• Ability to prioritize workload when given multiple demands.
• Maintain professional communication and interactions in all situations.
• Demonstrates an understanding of regulatory requirements and professional practice guidelines
• Registered Nurse – Single State or Compact, Required
• BLS upon hire Required
• ACLS and PALS required within 90 days of hire Required
• Professional specialty certification, Preferred