The Senior Support Analyst is accountable for providing technical/analytical expertise for project coordination and network related problem resolution, and for assisting users in assessing computing needs while maintaining positive relationships through the system.

• Provide microcomputer/network expertise to users of ARH Information Systems both via telephone and on-site.
• Assist in preparing work plans/recommendations and assist with project tasks.
• Troubleshoot hardware and software across the system.
• Assess users needs for hardware and software as requested.
• Develop and maintain user documentation when required.
• Maintain up-to-date knowledge in the field so they can recommend new services, products and equipment. Continue professional development by attending education programs designed for specialty areas.
• Analyze the feasibility of purchasing/developing microcomputer based applications (nonclinical/non-financial) to meet specific needs. This may include the evaluation of software products.
• Responsible for maintaining records of software inventory, location and maintenance activity.
• Must be available to travel as requested.
• Perform other duties as requested.

• Associate's Degree in Computer Science or related field Required
• 4-6 years minimum of five (5) years related experience Required
• Demonstrated Network experience and knowledge of basic functional desktop applications such as word-processing, spreadsheet, graphics, and desktop publishing software required.
• Must possess ability to handle multiple projects involving stressful situations, be flexible and a team player as well as possessing excellent interpersonal and organizational skills in a very fast paced environment.
• Accountable for providing technical/analytical expertise to project coordination and computer/network problem resolution.
• Accountable for assessing users needs for hardware and software across the system.
• Accountable for troubleshooting hardware across the system.