The IT Generalist Apprentice is responsible for establishing and maintaining technological setups for employees, ensuring efficient internal networks, supporting telework functionalities, and delivering exceptional help desk assistance. Key responsibilities include configuring and decommissioning employee or client workstations and devices, installing and troubleshooting hardware and commercial software while providing user support. This role will also assist clients in utilizing audio/visual and conference technologies, maintain and troubleshoot network systems, and implement minor software modifications to enhance performance and address user-specific needs. Additionally, this role will play a vital role in updating web content, managing user access profiles, and upholding network security by adhering to established security policies. The contributions of this role will be pivotal in creating a seamless and secure technological environment for all users.

• Set up desktop, laptop and other devices for employees
• Installs software on network or individual users' computers, laptops or devices and sets appropriate access controls or authorities
• Installs printers on networks or individual devices
• Uses FAQ's or other job aids to troubleshoot hardware or software faults
• Uses logic to discover sources of faults and recommends appropriate solutions
• Demonstrates ability to use basic software, including set-up of preferred default settings, instructs other users on the basic features of standard software packages, and identifies and remedies typical faults in relevant software packages
• Identifies situations in which the fault must be escalated to a higher-level technological support individual, including an outside vendor
• Prioritizes "tickets" or requests for help based on business need, staff hierarchy or urgency of problems.
• Sets up and links audiovisual equipment, including projectors, screens, laptops, cameras and related devices
• Installs, launches, operates and troubleshoots software designed to facilitate presentations, web-based conferencing and audioconferencing
• Tests equipment and software prior to use to ensure sound and video quality is acceptable
• Set up, schedules and manages web-based or video conferences
• Provides support to users during meetings, conferences or webinars
• Sets up user accounts on voice technologies or systems, including voicemail
• Connects devices to networks physically and using remote access technologies
• Tests resiliency of security devices or software and monitors bandwidth utilization
• Surveys user needs to understand what modifications are needed
• Modifies a program within a software package, including securing permission from vendors to do so
• Inserts or loads organizational templates or standards into software, such as presentation templates in PowerPoint or equivalent software
• Uses software to set up needed business functions, such as workflows, tracking, archiving or other functions
• Tests functionality of links embedded in the website
• Notifies appropriate person if incorrect, outdated or otherwise problematic content is identified
• Notifies appropriate person if website is not functioning properly
• Monitors antiviral software to understand potential threats and updates as needed
• Reads, attends conferences or interacts with other IT professionals to know and understand current threat levels and mechanisms
• Ensures that encryption technology and access controls are utilized to protect sensitive data

Education
• Currently enrolled in a relevant undergraduate or graduate program (e.g., Health Information Technology, Computer Science, Information Systems, Nursing with a focus on IT, or related fields).

Minimum Work Experience
• None Required
• Preferred Electronic health records, Coding, and general IT experience.

Required Skills, Knowledge, and Abilities
• Basic understanding of healthcare systems, electronic health records (EHR), and healthcare regulations (HIPAA, HITRUST, etc.).
• Familiarity with coding or scripting languages (e.g., SQL, Python, Java) is a plus.
• Excellent analytical and problem-solving skills.
• Strong communication skills, both written and verbal.
• Ability to work both independently and as part of a team.
• Detail-oriented with strong organizational skills.