• Greets patients courteously, determines their needs, and offers assistance.
• Registers patient by performing necessary procedures, such as, preparation of records, reports, notices, service charge slips, and payor information.
• Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
• May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
• Answers inquiries to patient accounts and advises patient on insurance benefits.
• Receives all payments and deposits, issues receipts for all monies received and otherwise makes proper accounting for all funds received.
• Posts charges daily to proper patient accounts.
• Posts payments to accounts daily.
• Bills patients routinely within established policies and procedures.
• Determines billing methods for third-party payor.
• Maintains required registers for Medicare, Medicaid and others as required.
• Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
• May transport patients in wheelchairs, assist patients safely in and out of chairs, assist with use of mobility devices, accompany and assist patients to restroom as needed.
• Operates various office equipment to include copiers, fax machines and other equipment as assigned.
• Maintains income register and report of adjustments to accounts receivable.
• Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
• May serve as general receptionist for clinic, supplying nontechnical information regarding the clinic or refers questions to proper person.
• May give general information concerning a patient's condition or status under guidelines furnished by nursing or other appropriate personnel.
• May make and maintain appointment schedules for Clinic Physicians.
• May secure required signatures on reports and records relative to release of information, according to policies of the clinic.
• May assist physicians and nursing personnel as required.
• Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings.
• Types memos, correspondence, billing forms, etc., as needed.
• Maintains sufficient files according to established procedures for an efficient operation of the Business Office/Clinic including patient charts.
• Compiles periodic and statistical reports and other data as directed.
• Initiates, assembles and maintains the patient chart in an appropriate order, as designed by the hospital and unit policy.
• Maintains log of patient charts issued and missing charts.
• Coordinates client meals and transportation, as requested.
• Maintains work area in a clean and safe manner.
• Drives van as needed for patients requiring transportation to and from program appointments.
• Assists patient(s) on and off the van following hospital and program fall policy and procedure.
• Drives van as requested, greets all passengers in friendly, courteous and helpful manner.
• Responds to passenger requests conforming to procedure guidelines, listens politely and attentively to all requests answering, when appropriate, or communicating the request to supervisor/designee for direction.
• Opens doors and physically assists all passengers on and off the vehicle.
• Stresses the need for and enforces utilization of passenger seat belts for passenger safety.
• Arrives at work on time and when scheduled and prepares to start patient pickup/delivery runs on schedule as specified by supervisor.
• Other duties, as assigned.

Minimum Education
• High School Diploma or GED equivalent

Minimum Work Experience
• 1 year of behavioral health experience preferred
• Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.

Required Licenses/Certifications
• Basic Life Support Certification, First Aid Certification and Hospital preferred de-escalation training. All certifications will be provided on the job.

Required Skills, Knowledge and Abilities
 Ability to work collaboratively.
 Strong organizational and time-management skills, with the ability to manage a caseload and meet deadlines.
 Ability to maintain confidentiality and uphold client privacy in accordance with legal and ethical standards.
 Knowledge of local community resources and networks.
 Basic computer skills are required, including Word and Excel.
 Knowledgeable of medical terminology, CPT coding and ICD10 coding.
 Must type 60 words per minute accurately, operate various office machines, and possess general knowledge of clerical and business procedures.
 The candidate must demonstrate a willingness to learn and an interest in acquiring new skills.
 Ability to communicate effectively and document information accurately.
 Ability to communicate in English, both orally and written.
 Must be well organized and function well under stressful conditions.