The Ward Clerk through communication, requisitioning, and management of supplies and equipment, compliments the activities of the nursing staff, patients, physicians, other hospital departments, and visitors. He/She performs general receptionist and clerical duties in order to facilitate efficient functioning of the Emergency Department. 

• Possesses great customer service skills.

• Answers the telephone identifying self and area within three rings.

• Understands and demonstrates concern for patient confidentiality.

• Keeps patient records organized.

• Posts result reports promptly.

• Notifies nursing staff of STAT orders.

• Relays messages accurately and timely.

• Uses the computer to enter orders.

• Notifies licensed personnel of abnormal or critical labs.

• Faxes and transcribes orders as needed.

• Demonstrates professionalism, sensitivity, and courtesy to patients, visitors, staff, and physicians.

• Comes to work when scheduled and is flexible to work as needed.

• Adjusts to changing situations and work assignments.

• Always appears neat and well groomed.

• Demonstrates proper utilization of supplies and equipment.

• Keeps desk area neat and orderly.

• Transcribes physician orders accurately and enters correct orders into the computer.

• Assures discharge records are completed before sending to Medical Records.

• Computes patient charges each shift.

• Orders stock supplies and accurately keeps stock organized and accessible.

• Assists Charge Nurse to schedule rooms appropriately.

• Writes legibly and spells accurately.

• Demonstrates knowledge of medical terminology and abbreviations.

• Attends all required safety training programs and can describe responsibilities related to general safety, department/service safety, and specific job-related hazards.

• Follows the hospital exposure control plans for bloodborne and airborne pathogens.

• Ensures a safe environment and notifies Central Sterile when isolation carts are to be used.

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

• Promotes effective working relationships and works effectively as part of a department team to facilitate the department’s ability to meet its goals and objectives.

Minimum Education:

• High school Diploma or equivalent GED
• Vocational or AS in Secretarial type positions (preferred)

Minimum Work Experience: 

           2 years experience (preferred)

Required Skills, Knowledge, and Abilities: 

• Ability to communicate effectively and document information accurately.
• Ability to deal efficiently and effectively with a wide variety of individuals.
• Knowledge of basic medical terminology preferred.
• Basic computer knowledge is preferred.
• Hospital clerical background is preferred.
• Ability to requisition supplies is preferred.