The Director of Process and Performance provides a planned, systematic, organization-wide approach to designing, measuring, assessing and improving its performance. Directs Risk Management activities and coordinates with hospital administration, department directors, and managers to assure compliance with JCAHO, HCFA, State Licensure Board and other governmental or accredited agencies.

The primary purpose of the job position is to manage the Facility in accordance with current applicable federal, state, and local standards, guidelines, and regulations that govern long-term care facilities. To follow all facility policies and apply them uniformly to all employees. To ensure the highest degree of quality care is provided to our residents at all times.

The Regional Marketing Manager is responsible for developing and implementing marketing plans to meet overall organization goals, generate business revenues, coordinate effective internal and external communications campaigns, and plan community outreach activities. 

The Network Coordinator is accountable for the proper installation and maintenance of the ARH computer network equipment and peripherals.

The Credentialing Specialist is accountable for performing the credentialing, re-credentialing and privileging process for the organization.  The Credentialing Specialist reports directly to the System Director of Medical Affairs and Provider Enrollment.

The Corporate Energy Manager is responsible for developing and implementing energy management strategies to optimize energy efficiency, reduce operational costs, and ensure compliance with healthcare facility regulations. This role supports the Vice President, Facilities Planning and Development by overseeing energy conservation initiatives, monitoring building performance, and collaborating with internal and external stakeholders to drive sustainability efforts across healthcare campuses.

EHR Training Specialist’s responsibility is to maintain and deliver standardized training materials through various methods to assure optimization of the electronic health record.  The EHR Training Specialist may participate in workflow development and testing of new and updated workflows.  Works closely with the IT application teams to develop training content and have a thorough understanding of the workflows.  Works closely with the Learning Management System administrator to provide oversight of the training rooms, schedule, and the equipment.  Proactively monitors key workflows to...

Under the guidance of the AVP of Nursing Education and Professional Practice and System Chief Nursing Officer, the Clinical Nurse Educator functions in the roles of Educator, Facilitator, Consultant, Change Agent, and Leader. The Clinical Nurse Educator (CNE) participates in the development of standardized educational initiatives across the Appalachian Regional Healthcare (ARH) organization and plays a vital role in leading change in pursuit of improved nursing practice and professional development. The Clinical Nurse Educator promotes a positive image and maintains positive relationships with internal and external customers. The Clinical Nurse Educator may be required to travel to other ARH facilities to provide education, under the direction of the AVP of Nursing...

Functions in the roles of Educator, Facilitator, Consultant, Change Agent, and Leader. Coordinates and performs educational activities that promote the competency and development of Appalachian Regional Healthcare's (ARH) perioperative personnel, including orientation, competency validation, in-service, continuing education, & leadership development for all ARH hospitals offering surgical services. Assesses, plans, develops, implements, and evaluates perioperative educational programs in response to health care demands, trends, identified learning needs, department goals, quality improvement measures, risk management, regulatory changes, and compliancy criteria. Designs educational offerings (courses, simulations, programs) using...

The Philanthropy Officer will play a critical role in increasing donor support and acts as an ambassador for the Foundation and ARH across the community.  Responsibilities include: new donor identification, cultivation and stewardship of existing donors to increase overall retention and giving levels, and relationship management between donors and others on the board and staff who work with them. The Philanthropy Officer will also be responsible for attending and organizing Foundation efforts including events, Grateful Patient program, Employee giving and others as necessary

The IT Generalist Apprentice is responsible for establishing and maintaining technological setups for employees, ensuring efficient internal networks, supporting telework functionalities, and delivering exceptional help desk assistance. Key responsibilities include configuring and decommissioning employee or client workstations and devices, installing and troubleshooting hardware and commercial software while providing user support. This role will also assist clients in utilizing audio/visual and conference technologies, maintain and troubleshoot network systems, and implement minor software modifications to enhance performance and address user-specific needs. Additionally, this role will play a...

The Director of IT Applications is responsible for the overall day-to-day maintenance & support of the assigned applications & third-party applications. Responsible for analyzing, configuring, testing, deploying, supporting and upgrading assigned applications & third-party applications. Responsible for providing 24x7 support for all assigned applications & third-party applications. Responsible for the hiring, managing, coaching, evaluating and development of analyst for each application. Works closely with business owners to ensure that work efforts support their goals and the strategic goals of

The Philanthropy Officer will play a critical role in increasing donor support and acts as an ambassador for the Foundation and ARH across the community.  Responsibilities include: new donor identification, cultivation and stewardship of existing donors to increase overall retention and giving levels, and relationship management between donors and others on the board and staff who work with them. The Philanthropy Officer will also be responsible for attending and organizing Foundation efforts including events, Grateful Patient program, Employee giving and others as necessary

Serves as the Director of Case Management responsible for implementing and supervising the day-to-day operation of the Case Management.  Manages activities necessary to ensure appropriate utilization of the Hospital and its resources while maintaining optimal achievable standards of patient care.  Maintains the strictest confidentiality of all patient information.   Promotes the concept of cooperation and develops open lines of communication with department employees, patients, visitors and other...

The Network Coordinator is accountable for the proper installation and maintenance of the ARH computer network equipment and peripherals.

Responsible for developing, implementing, and leading service excellence initiatives within the facility.  The Service Excellence Coordinator will interact directly with patients, visitors, physicians, volunteers and employees.  The coordinator is responsible for supporting hospital-wide programs, initiatives, projects and interventions focused on ensuring that the experience for our patients and guests is consistent, seamless and exceptional.  The Coordinator will partner with colleagues and hospital leadership to develop and ensure the effective and consistent implementation of customer service strategies across the facility.  The Coordinator will analyze patient experience, survey results and identify, prioritize, plan and oversee improvement...

The Human Resources Generalist is responsible for providing a broad range of HR support to the HR management team and to ARH employees. The HR Generalist is responsible for performing HR related duties on a professional level under the direction of local and system HR leadership. This position carries out cross functional responsibilities in the following areas: employment law compliance, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, leave management, and labor relations.

This management position will oversee all daily activities at the referral call center including but not limited to: oversight and scheduling of call center staff, monitoring call volumes and wait times, developing scripts for referral service representatives, ensuring proper phone etiquette is followed, training of customer service representatives, liaison activities to promote the referral center, handle complaints and the development of monthly reports to determine overall progress and performance of the call center.  

The Staff Accountant is accountable for the timely and accurate preparation and maintenance of the financial statements. This responsibility encompasses all accounts on the organization’s Balance Sheets and Income Statements.